Don’t Let the Freeze Surprise You: Winter Plumbing Prep for Your Home

Even though winters in North Carolina are often milder than up North and we don’t have to worry about as many winter plumbing nightmares, we still get those sudden, sharp cold snaps that put your plumbing at serious risk. A frozen or burst pipe is a homeowner’s nightmare—leading to costly damage and major headaches.

At C Massey Plumbing, we want to help you prevent that disaster! Taking a few simple, proactive steps now can save you thousands later. Here’s your essential checklist for winterizing your North Carolina plumbing system.

The Exterior Checklist: Shutting Out the Cold

Your outdoor plumbing is the most vulnerable to freezing. Tackle these items before the first hard frost hits:

  • Disconnect and Drain Hoses: This is non-negotiable! Remove all garden hoses from your outdoor spigots (hose bibs). If hoses are left attached, water can get trapped and freeze back into the connected indoor pipes, causing them to burst.
  • Insulate Outdoor Faucets: If your home has separate shut-off valves for exterior spigots (check your basement or crawl space), turn them off and drain the line by opening the outside faucet until water stops running. If you don’t have a shut-off valve, install an inexpensive foam insulating cover on every outdoor faucet for extra protection.
  • Seal Up Cracks: Inspect the exterior walls of your home, especially near the foundation and where utility lines (like water pipes) enter the house. Seal any gaps or cracks using caulk or weatherstripping to prevent freezing cold air from seeping onto your pipes.
  • Address Crawl Spaces and Vents: If you have a crawl space, ensure any vents are properly covered or closed during freezing temperatures to keep cold air out.

The Interior Checklist: Keep the Heat Flowing

Focus on pipes located in unheated or poorly insulated areas like crawl spaces, attics, garages, and pipes running along exterior walls.

  • Insulate Exposed Pipes: Wrap vulnerable pipes with foam pipe insulation sleeves or heat tape. This is a small investment that offers huge protection. Pay special attention to pipes in your garage or attic.
  • Open Cabinets (During Freezes): When temperatures are forecast to drop below freezing (especially into the low 20s), open the kitchen and bathroom cabinet doors under your sinks. This allows warmer air from your home to circulate around the pipes that often run along exterior walls.
  • Maintain Consistent Heat: Never let your home’s temperature drop too low. If you’re traveling, set your thermostat to at least 55°F. A constant temperature day and night helps prevent interior pipes from freezing.
  • Let Faucets Drip (In Extreme Cold): On nights when the temperature is expected to be well below freezing for an extended period, allow a slow, steady trickle of cold water to drip from one or two faucets, particularly those connected to an exterior wall. Moving water is far less likely to freeze, and the drip relieves pressure buildup.
  • Know Your Main Shut-Off Valve: The most important emergency step is knowing where your main water shut-off valve is located and how to use it. If a pipe bursts, shutting off the water quickly can prevent catastrophic flooding.

When to Call C Massey Plumbing

While these preventative measures will protect most homes, sometimes the cold wins. If you suspect a pipe is frozen (only a trickle comes out when you turn on a faucet), do not use a torch or open flame to thaw it! This can cause the pipe to burst or even start a fire.

If you have a plumbing emergency, or if you’d like a professional inspection to identify vulnerable pipes before winter sets in, C Massey Plumbing is here to help.

Call us today to ensure your North Carolina home is winter-ready and avoid the costly mess of a frozen pipe!

Tankless vs. Traditional Water Heaters: Which is Right for Your Home?

Choosing a new water heater can feel daunting, tankless vs traditional water heaters. It’s one of the most critical appliances in your home, and the choice you make affects everything from your monthly utility bills to your morning shower routine.

At C Massey Plumbing, we frequently help homeowners weigh the pros and cons of the two main types: Traditional Tank Water Heaters and Tankless Water Heaters (also known as on-demand heaters).

Here’s a breakdown comparing the three most important factors—efficiency, up-front cost, and hot water supply—to help you decide which is right for your home.


1. Energy Efficiency: Operating Costs Over Time

When it comes to monthly savings, tankless units have a clear edge, but with a caveat.

FeatureTraditional Tank Water HeaterTankless Water Heater
EfficiencyLower. It heats a large reservoir of water and keeps it hot 24/7, leading to “standby heat loss.”High. It only heats water when you turn on a hot water tap, eliminating standby heat loss.
Energy SavingsMinimal. Newer models are better insulated, but the process is inherently less efficient.Significant. Can be 24%–34% more energy efficient than conventional storage tank models.

The Verdict: If your primary goal is to lower your energy bills over the long term, the tankless unit wins. It is significantly more efficient because it is not constantly running to maintain a tank of hot water.

2. Up-Front Cost: The Initial Investment

The initial price tag is often the deciding factor for homeowners, and here, the traditional tank is the more budget-friendly choice.

FeatureTraditional Tank Water HeaterTankless Water Heater
Unit CostLower. Generally less expensive to purchase.Higher. Can cost two to three times more than a tank unit.
InstallationLower/Easier. Installation is usually straightforward, as it often replaces a similar existing unit.Higher/More Complex. Requires new venting, gas lines, and potential electrical upgrades, increasing installation labor and materials cost.

The Verdict: The upfront investment for a tankless water heater is substantial. While you save money eventually on utility bills, it may take several years to recoup the higher purchase and installation cost.

3. Hot Water Supply: Capacity and Flow

This is where the user experience differs most dramatically. Do you need a limited supply of very hot water, or an endless supply of moderately warm water?

FeatureTraditional Tank Water HeaterTankless Water Heater
CapacityLimited. You rely on the size of the tank (e.g., 40 or 50 gallons). Once the hot water is used up, you have to wait for the tank to refill and reheat.Endless. Provides hot water continuously, so you never run out.
Simultaneous UseExcellent. Can handle multiple simultaneous uses (e.g., two showers and the dishwasher) until the tank is depleted.Flow-Rate Sensitive. The unit has a maximum flow rate (gallons per minute, or GPM). If you exceed the GPM limit (e.g., running three fixtures at once), the water temperature can drop quickly.

The Verdict:

  • For large families or homes with high peak-time demand (multiple simultaneous uses): A traditional tank (or multiple tankless units) is often needed to manage the high flow rate without temperature drops.
  • For couples, smaller homes, or anyone who wants the guarantee of never running out of hot water: The tankless unit is ideal.

C Massey’s Recommendation

Choosing between tankless vs traditional water heaters is a balance of budget and lifestyle:

If Your Priority Is…We Recommend…Why?
Lowest Upfront CostTraditional TankRequires less investment in the unit and installation labor.
Maximum Long-Term SavingsTankless UnitSuperior energy efficiency due to eliminating standby heat loss.
High Simultaneous Flow RateTraditional TankBetter suited to supply multiple running faucets/showers without sudden temperature drops.
Never Running Out of Hot WaterTankless UnitProvides continuous hot water on demand.

Ready to explore options for your home? The expert team at C Massey Plumbing can evaluate your current plumbing, assess your hot water needs, and provide a detailed estimate for the system that makes the most sense for you.

Contact us today to schedule your water heater consultation!

Top 10 issues that cause water damage and simple ways you can help prevent them…

Takeaways:

  • Simple preventative measures or quick 2 minute checks can help prevent larger issues
  • Know the sources or appliances that tend to cause most issues
  • Understand how those sources cause water damage
  • Learn the simple tips you can do today to help prevent major damage (if you have doubts with what you are seeing – check with your plumber)

Top 10 issues we see:

1. Sink leaks and overflows – leaks below your sink can happen over time and are easy to check for. Check the water supply lines to your sink for wet areas around the line or corrosion around the valve. A simple way to test for any leakage under your sink is to lay a piece of paper towel down under the “p-trap” (curved pipe under your sink) and leave it for 24 hours.

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2. Toilet supply lines and overflow – the water supply line for your toilet is that little pipe coming out of your wall usually to the bottom left of the toilet with a braided hose coming out. Check that there’s no wet areas around the hose and also that the turn on/off valve isn’t starting to become corroded. You can also check for any discoloration of the walls in that area.

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3. Floor drains in basement (usually in utility rooms) – Check to see that the drain doesn’t have any debris on top of the grate. You should have your drain checked periodically to make sure its not backed up.

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4. Washer machines – the water from your washer machine usually goes out through a drain hose to your utility sink. Check that the hose connection to the sink is tight and if you have a small mesh lint trap piece on the end of the hose take it off and check there isn’t buildup behind it.

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5. Sump pump failure – sump pumps fail due to lack of power or excess water. Check that the power source for your sump pump is in a place where it isn’t easily disupted (think of a plug sticking out in an area people constantly walk by). You can also put a backup battery on your sump pump that will kick in if it ever loses power. Something to keep in mind is that sump pump failures are usually not included in your homeowners insurance policy so if you are not sure of your coverage we would recommend speaking with your insurance agent or company.

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6. HVAC Condensate line – leaks in this line can be caused by back up in the hose line or cracks in the hose as they age. Check for any debris inside or cracks. If debris is found it should be blown out.

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7. Dishwasher leaks from the water supply line – the supply line is the little hose that is underneath your dishwasher behind the panel (usually 2 screws to pop off). This hose can get corroded over time and start leaking or break (they are made to last 5 years). Check under your dishwasher for any dampness or discoloration in the flooring.

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8. Pipe leaks inside walls – pin hole leaks in your pipes can be hard to detect and can cause major damage over time as the water builds up. Check for any discoloration of your walls or any signs of spots or mold starting. The longer the building materials of your home are wet the higher the chance of damaging the structural integrity of the home.

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9. Refigerator water supply line – if you see a small puddle of water at the bottom of your refrigerator or freezer it doesn’t mean you have a problem yet. It could be a one of spill or ice coming out and melting, but if you continually see that water there it is most likely a leak in the supply line to your refrigerator. At this point you may want to contact your plumber, but for those who want to go deeper, you can pull your refrigerator out from the wall (make sure to unplug it) and check to see if the walls behind it are damp or have mold. If you discover a leak and want to try to replace the line yourself you can reference a helpful video below.

10. Cracks in foundation walls – Check for areas with cracks wider than a pencil line (these can be formed by hydrostatic pressure, or pressure from water in the soil surrounding your basement).

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If you have any questions or would like advice on these topics and the issues they can cause feel free to contact us or call directly anytime!

Call Us Now

For a more comprehensive tool on how to prevent water damage see below (we’ve also included an easy to download PDF if you want to print off and walk your home):

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